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Shipping

DELIVERY
Products in stock, we ship the same day, all orders placed before 2PM from Monday to Friday (UTC + 1).

Delivery option:

Letter followed (for an order less than 30 €)
Colissimo POINT RELAIS
Colissimo without signature
Colissimo with signature
Chronopost

General

Products purchased on the site are shipped according to the terms of time defined in the "Delivery" paragraph following the validation of payment. The products are delivered to the delivery address you provided during the ordering process.

We currently deliver to France, DOM, Europe, USA, Canada, Morocco, Algeria, Tunisia, New Caledonia and French Polynesia. Please note, for New Caledonia and French Polynesia, delivery times can be very long and we are not responsible for these times which can be more than 4 weeks.

Do not hesitate to contact us at info@masqueinclusif.com if your country is outside these areas, we may be able to ship your order!

In the event of payment by credit card, the times indicated are average times and correspond to the processing and delivery times for products destined for mainland France and Monaco.

Delivery times, follow-up and price:

For all orders placed before 2 p.m. from Monday to Friday (and after receipt of payment / proof of payment), we hand over the orders to the carrier the same day!
The delivery time for orders by the carrier is 48 hours to 72 hours depending where you are located.

We ship by tracked letter, colissmo (tracked parcel), relay point and chronopost (express).
Please note that sending a Tracked Letter does not include insurance. Therefore, in the event of theft or loss of a package, www.masqueinclusif.com is not held responsible and cannot return a package to you free of charge.
Relay point
shipments are delivered with signature.
Colissimo
shipments are delivered without signature depending on the option you have chosen.
Colissimo
shipments are delivered against signature depending on the option you have chosen.
Chronopost
shipments are delivered against signature.

The deadlines are given for information only, www.masqueinclusif.com is not held responsible for delivery delays of any kind once the product has been handed over to the carrier.

www.masqueinclusif.com is not responsible for loss of packages for shipments by tracked letter.

If you have any questions, please contact us by email at commande@masqueinclusif.com or via the online contact form by clicking here.


France :
Price: € 2.90 for an order less than € 19.00 incl.
Tracked letter France: 2 to 3 working days
Special features: monitored, no insurance, no countersignature

Price :
€ 4.90 (relay point) for an order less than € 49.00.
€ 6.50 (colissimo without signature) for an order less than € 49.00.
€ 7.50 (colissimo with signature) for an order less than € 49.00.
Free for orders over 49 €.
Colissimo France delay: 2 to 3 working days

With signature = with loss / theft insurance
Without signature = without loss / theft insurance

Price: € 15.90
Chronopost France: delivery the next day before 1 p.m. if order is placed from Monday to Friday before 3 p.m.


DOM TOM
Guadeloupe, Martinique, Guyana, Réunion, Mayotte, Saint-Pierre and Miquelon, Saint-Martin, Saint-Barthélemy New Caledonia, French Polynesia, Wallis and Futuna, French Southern and Antarctic Territories (T.A.A.F.)

Price: Between € 5.90 and € 55 depending on the order volume.
Colissimo DOM TOM delay: 5 to 7 working days (or even 30 working days for French Polynesia and New Caledonia)
Special features: tracking, loss / theft insurance included, delivery to letterbox

Europe zone 1:

Germany, Luxembourg, Belgium, Netherlands, Austria, Ireland, Italy, Portugal, Spain

Price :
€ 7.90 (relay point) for an order less than € 49.00.
€ 9.20 (colissimo with signature) for an order less than € 49.00.
Free for orders over 49 €.
Colissimo / relay point time: 3 to 7 working days
Specifics: monitoring from deposit to delivery to certain destinations, otherwise up to the point of exit from mainland France, loss / theft insurance included, delivery against signature


Europe zone 2:

Czechia, Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia, Slovenia, Sweden, Switzerland

Price :
€ 7.90 (relay point) for an order less than € 49.00.
€ 9.20 (colissimo with signature) for an order less than € 49.00.
Free for orders over 49 €.
Colissimo / relay point time: 3 to 7 working days
Specifics: monitoring from deposit to delivery to certain destinations, otherwise up to the point of exit from mainland France, loss / theft insurance included, delivery against signature


Europe zone 3:

UK

Price: € 29.00, no payment (taxes, customs, ...) on the customer's side upon delivery of the package.
Colissimo delay: 3 to 7 working days
Specifics: monitoring from deposit to delivery to certain destinations, otherwise up to the point of exit from mainland France, loss / theft insurance included, delivery against signature


Europe zone 4:

Bulgaria, Croatia, Cyprus, Finland, Greece, Malta, Norway, Romania

Price: between € 5.90 and € 65 depending on the order volume.
Colissimo delay: 3 to 7 working days
Specifics: monitoring from deposit to delivery to certain destinations, otherwise up to the point of exit from mainland France, loss / theft insurance included, delivery against signature

USA and Canada and rest of the world


Colissimo delay: 6 to 11 working days
Price: between 14.00 and 83 € depending on the order volume.
Colissimo delay: 5 to 9 working days
Specifics: monitoring from deposit to delivery to certain destinations, otherwise up to the point of exit from mainland France, loss / theft insurance included, delivery against signature



Delivery issues
You must notify on the signature slip that the carrier will present to you and to www.masqueinclusif.com any reservations about the delivered product (for example: damaged package, already open, etc.) within 3 days of receipt of the product. If the package turns out to be lost or not received, please contact us as soon as possible in order to verify with the delivery services. An investigation will therefore be opened with the carrier if the package was sent by Colissimo. A period of 30 days is required during the investigation before ...

Product conformity
For hygiene reasons, masks cannot be returned, exchanged or reimbursed for any reason. This is why we invite you to refer to the descriptions as much as possible before confirming your purchase.


Customer service

From Monday to Friday from 9 a.m. to 5 p.m. , we remain at your disposal at +33 6 23 55 93 54 or by email at commande@masqueinclusif.com

SECURE PAYMENTS

The management of our online payments is 100% Secure with Stripe .

FREE SHIPPING

From 49 € of purchase in France and in Europe.

FAST SHIPPING

We ship the same day all orders placed before 2 p.m. from Monday to Friday.

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English