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Terms and conditions

• SUBJECT
• PRICES AND PAYMENTS
• RESERVE OF INTELLECTUAL PROPERTY
• ORDERS
• PROTECTIVE MASKS
• VALIDATION
• COMMITMENT
• ORDER CONFIRMATION
• THE EVIDENCE
• EXPEDITION
• DELAY AND PRICES
• DELIVERY ISSUES
• CONFORMITY OF PRODUCTS
• SATISFIED OR REIMBURSED
• SECURISATION
• PERSONAL INFORMATION
• RESPONSIBILITY
• APPLICABLE LAW - DISPUTES
• COOKIE
• PRIVACY POLICY

SUBJECT
The purpose of these general conditions of sale is to inform any potential consumer, natural or legal person about the conditions and terms in which www.masqueinclusif.com proceeds to the sale and delivery of protective mask.

These general conditions of sale also define the rights and obligations of the parties in the context of the sale of products by the seller to the consumer.

They apply, without restriction or reservation, to all sales by the seller of the products offered on its website: www.masqueinclusif.com

Any order placed on this site implies acceptance of these conditions.


PRICES & PAYMENTS
5.5% VAT on protective masks, Article 278-0 bis, subparagraphs “K-bis” and “K-ter” of the General Tax Code.
20% VAT on the rest of the products on the website.

The prices of our products are indicated in Euros All Taxes included. The prices are indicated excluding participation in the shipping costs, invoiced in addition to the price of the products purchased according to the amount of the order.

All orders regardless of their origin are payable in Euros.

www.masqueinclusif.com reserves the right to change its prices at any time but the products will be invoiced on the basis of the rates in effect at the time of the registration of the orders subject to availability on that date. This change will be reported to the buyer before any order.

If the delivery takes place outside the territory of the European Union, the customs duties and formalities relating thereto remain the exclusive responsibility of the buyer, www.masqueinclusif.com is not held responsible for the amount of the taxes to be paid.

Payment for your purchases can be made in several ways including online payment by bank cards: Visa, MasterCard, other Blue Cards.

Payment of the entire price must be made at the time of the order by the Buyer. At no time may the sums paid be considered as a deposit or deposit. The collection of the entire amount of the order will be carried out by the Seller at the time of validation of the order.

RESERVE OF INTELLECTUAL PROPERTY
The products acquired on the www.masqueinclusif.com site remain the property of www.masqueinclusif.com until full payment has been received. 

In accordance with the provisions of the intellectual property code, only use for private use subject to different or even more restrictive provisions of the intellectual property code is authorized. Any total or partial reproduction of the site www.masqueinclusif.com is strictly prohibited.

The brand and the slogan "your lips are my ears" have been the subject of a property deposit with the National Institute of Intellectual Property.

The protective mask patent has been registered with the National Institute of Intellectual Property.

ORDERS
Orders placed on the site www.masqueinclusif.com are subject to several stages which are all validations per click to be made by the buyer. Final validation during the ordering process is equivalent to an agreement to accept information related to these General Terms and Conditions.

Means are used to ensure that the photos accurately represent the items, however, the color may vary slightly depending on the brightness and the monitor in which the photos are viewed.

The color of the fabrics is subject to change with the seasons and according to availability at the supplier.

PROTECTIVE  MASKS
The filtering and washable protective face mask for non-sanitary use of category 2 completes the barrier gestures and the rules of social distancing aimed at combating viral infections (such as Coronavirus / Covid19).

Made in France, it is made of a 100% polypropylene fabric layer and PET plastic.

Please note, this mask is not considered to be a medical device, within the meaning of regulation EU / 2017/745 (surgical masks), or personal protective equipment, within the meaning of regulation EU / 2016/425 (filtering masks type FFP2).

VALIDATION
The consumer must be informed by the seller of the essential characteristics of the good before the conclusion of the contract. That said, you declare that you have read and accepted these General Conditions of Sale before placing your order.

COMMITMENT

When the customer validates his order, this validation implies acceptance of these General Conditions of Sale. Its application cannot be questioned, except withdrawal within 7 days from receipt of the order.

ORDER CONFIRMATION

In accordance with article 1369-2 of the Civil Code, www.masqueinclusif.com undertakes to confirm the customer's order by means of an acknowledgment of receipt sent by e-mail within 24 hours. This will specify the content of the order, its cost, the method of payment used and its delivery methods.

THE EVIDENCE

Unless proven otherwise, the data recorded on the site www.masqueinclusif.com which remains archived by the seller, constitutes proof of all transactions made by www.masqueinclusif.com and its customers.

EXPEDITION

We send orders the same day (for all orders placed before 2pm Monday to Friday.

We ship via letter followed, colissmo and chronopost.
Please note that sending a Tracked Letter does not include insurance. Therefore, in case of theft or loss of packages, www.masqueinclusif.com is not responsible and cannot return a package to you.
Colissimo shipments are delivered against signature. Idem for chronopost.

General
The products bought on the site are dispatched according to the terms of deadlines defined in the paragraph "Delivery" following the validation of the payment. The products are delivered to the delivery address that you indicated during the ordering process.

We currently deliver to France, DOM, Europe, USA, Canada, Morocco, Algeria, Tunisia, New Caledonia and French Polynesia. Attention, for New Caledonia and French Polynesia, the delivery times can be very long and we are not held responsible for these deadlines which can be more than 4 weeks.
Do not hesitate to contact us on info@masqueinclusif.com if your country is outside these areas, we may be able to ship your order!

You will receive an email to track your package live.

In the event of payment by bank or private card, the times indicated are average times and correspond to the times of treatment and delivery for products destined for metropolitan France and Monaco.

DELAY AND PRICES

For all orders placed before 2pm from Monday to Friday (and after receipt of payment/proof of payment/purchase order), we deliver the orders to the carrier the same day!
The delivery time for orders by the carrier is 48 hours.

The deadlines are communicated for information only, www.masqueinclusif.com is not responsible for delays in delivery of any kind whatsoever after the product has been delivered to the carrier.www.masqueinclusif.com is not responsible for loss of packages for letter-post items.

We ship via Tracked Letter, colissmo and chronopost according to your choice.
Please note that sending a Tracked Letter does not include insurance. Therefore, in case of theft or loss of packages, www.masqueinclusif.com is not responsible and cannot return a package to you.
Colissimo shipments are delivered against signature for an order of more than 100€. Chronopost shipments are delivered against signature.

Please note www.masqueinclusif.com does not cover import liabilities that may be applied by the government of the destination country

www.masqueinclusif.com will not accept any responsibility for customs delays, duties or taxes that may apply in the destination country.

Under no circumstance will www.masqueinclusif.com accept any orders back due to rejection of customs charges.

www.masqueinclusif.com is not responsible if customers are not notified by their country’s postal authority that items are awaiting payment of customs duties and taxes.

FRANCE AND DOM TOM:

Tracked letter

Price: 2,90€ for an order less than 19,00€ TTC.
Tracked letter deadline France:
2 to 3 working days
DOM TOM Tracked letter deadline:
5 to 7 working days
Particularities:
followed, no insurance, no counter-signature

Colissimo:
Price: 6,50€ for an order less than 49€ TTC. Free if more than 49€.
Colissimo France:
2 to 3 working days
Colissimo DOM TOM delay:
5 to 7 working days (or even 30 working days for French Polynesia and New Caledonia)
Special features:
tracking, including loss/theft insurance, mailbox delivery

Chronopost:

Price: 15,90€
Chronopost delay France:
delivery the next day before 13h if order placed from Monday to Friday before 15h.

DOM-TOM

Guadeloupe, Martinique, Guyane, Réunion, Mayotte, Saint-Pierre et Miquelon, Saint-Martin, Saint-Barthélemy New Caledonia, French Polynesia, Wallis et Futuna, French Southern and Antarctic Territories (T.A.F.)

Price:
Between €5.90 and €55 depending on the order volume.
Colissimo DOM TOM delay:
5 to 7 working days (or even 30 working days for French Polynesia and New Caledonia)
Special features:
tracking, including loss/theft insurance, mailbox delivery.

EUROPE ZONE 1:

Germany, Luxembourg, Belgium, Netherlands, Austria, Ireland, Italy, Portugal, Spain

Price:
7,50€ for an order of less than 49,00€. Free for an order of more than 49€.
Colissimo delay:
3 to 7 working days
Particularities:
follow-up of delivery to certain destinations, otherwise, up to the exit point of metropolitan France, including loss/theft insurance, delivery against signature.

EUROPE ZONE 2:

Tchéquie, Danemark, Estonie, Hongrie, Lettonie, Lituanie, Pologne, Slovaquie, Slovénie, Suède, Suisse

Price :
9,20€ pour une commande inférieure à 49,00€. Gratuit pour une commande supérieure à 49€.
Délai colissimo :
3 à 7 jours ouvrables
Particularités :
suivi du dépôt à la livraison vers certaines destinations, sinon, jusqu’au point de sortie de la France métropolitaine, assurance perte/vol incluse, livraison contre-signature.

EUROPE ZONE 3:
Royaume-Uni

Price :
29,00€, aucun paiement (taxes, douanes, ...) du côté du client à la livraison du colis.
Délai colissimo :
3 à 7 jours ouvrables
Particularités :
suivi du dépôt à la livraison vers certaines destinations, sinon, jusqu’au point de sortie de la France métropolitaine, assurance perte/vol incluse, livraison contre-signature.

EUROPE ZONE 4:
Bulgaria, Croatia, Cyprus, Finland, Greece, Malta, Norway, Romania

Price:
between €5.90 and €65 depending on the order volume.
Colissimo delay:
3 to 7 working days
Particularities:
follow-up of delivery to certain destinations, otherwise, up to the exit point of metropolitan France, including loss/theft insurance, delivery against signature.

USA, CANADA AND THE REST OF THE WORLD

Colissimo delay:
6 to 11 working days
Price:
between 14€ and 83€ depending on the order volume.
Colissimo delay:
 6 to 11 working days
Particularities:
follow-up of delivery to certain destinations, otherwise, up to the exit point of metropolitan France, including loss/theft insurance, delivery against signature.

DELIVERY ISSUES
You must notify on the signature slip that the carrier will present to you and at www.masqueinclusif.com any reservations about the delivered product (for example: damaged package, already open...) within 3 days after receipt of the product. If the package is lost or not received, please contact us as soon as possible to perform a check with the delivery services. An investigation will therefore be opened with the carrier if the package was sent in Colissimo.

Product Compliance
As a hygienic measure, the masks cannot be taken back or exchanged.

SATISFIED OR REIMBURSED
In accordance with Article L 121-20 of the French Consumer Code, you have seven days from receipt to exchange or have your product refunded if it does not suit you (with the exception of protective masks for reasons of hygiene). If this period normally expires on a Saturday, a Sunday or a public holiday, it shall be extended until the first following working day.

For orders in France and Europe, in accordance with the Chatel Law of 1 June 2008, refunds following a right of withdrawal will be made mainly by means of payment, even if other alternatives (such as vouchers) remain possible.

In the context of an exchange, the customer’s return costs are not covered.

As part of a refund, the return costs by the customer are not covered and the refund of the order will be reduced by the return shipping costs.

They shall be made as soon as possible and at the latest within 30 days following the date on which the right was exercised.

Regarding returns please contact us by email to define the terms. This right of return can only be accepted for products in their original packaging, complete, unworn and in good condition.
Personalized or returned items used, incomplete, damaged or soiled by the Customer are not taken back and no refund will be due.

SECURISATION
For payment by credit card, our site is the subject of a security system developed by our Bank: this platform and its title are presented when you place your order.

PERSONAL INFORMATION
www.masqueinclusif.com undertakes not to disclose to third parties the information you provide to us. This information is confidential.

They will only be used for the processing of your order and to reinforce and customize the communication and products reserved for customers of www.masqueinclusif.com, including the newsletters on the www.masqueinclusif.com site to which you have subscribed, as well as the personalisation of the site according to your interests.

With regard to this information, you have a right of access, rectification and opposition to personal data concerning you. To do so, simply ask us online or by post, giving us your name, first name, address and if possible your customer reference.

RESPONSIBILITY
The products offered comply with the French legislation in force and the standards applicable in France. The liability of www.masqueinclusif.com cannot be engaged in case of non-compliance with the legislation of the country where the product is delivered (for example in case of prohibition of a product...). It is up to you to check with the local authorities the possibilities of importing or using the products or services you intend to order.

The photographs and graphics reproduced and illustrating the products presented are given for information only. www.masqueinclusif.com cannot be held responsible for the non-performance of the contract, in case of force majeure, shortage of stock, disruption or total or partial strike in particular of postal services and means of transport and/or communications, flooding, fire. In the event of purchases on a professional basis, the Company shall not be liable for any indirect damages arising out of this Agreement, loss of operation, loss of profit, loss of chance, damage or costs that may arise as a result of the purchase of the Products. www.masqueinclusif.com cannot be held liable for any indirect damages that may arise as a result of the purchase of the products.

The seller cannot be held liable, in the event of the recipient’s absence at the delivery of the Products and/or in the event that the Customer (or the person designated by the latter) withdraws the Products late or does not withdraw the Products from the carrier after thathas issued a notice of transit to the consignee.

Note concerning phishing: this is a way to deceive the vigilance of the Internet user, by perfectly copying a site and making the consumer believe that he orders on the official website of the merchant. In the event that the seller www.masqueinclusif.com is a victim of this manipulation, his responsibility cannot be called into question since he himself is a victim.

APPLICABLE LAW - DISPUTES
This contract is subject to French law. The language of this contract is French. In the event of a dispute, the French courts shall have sole jurisdiction.

COOKIE
The user is informed that during his visits to the site, a cookie can be installed automatically on his browser software (A cookie is a block of data that does not identify it but is used to record information about its browsing on the site). In general, this cookie contains an identification number or code that allows us to recognize you when you return to our site. The implementation of these systems simply allows us to recover statistical data in order to improve our site and better meet your needs. The data in question are under no circumstances transferred to third parties. We remind you that your browser has features that allow you to object to registration of cookies, to be notified before accepting cookies, or to delete them.

For more information on cookies and the processing of personal data, we recommend that you visit the CNIL website: www.cnil.fr.

PRIVACY POLICY
All information and personal data
transmitted to www.masqueinclusif.com as part of an order, a message, a comment, remain strictly confidential.
www.masqueinclusif.com undertakes not to disclose them under any circumstances,
except if compelled to do so by judicial authority or by law.

If the client wishes to modify or delete his data, it is sufficient to make the request to www.masqueinclusif.com

by email:
info@masqueinclusif.com

or by post:


ASA Initia
9 Chemin du Chapitre
31100 Toulouse - France

Transaction Security
During payment, Our customers enter their payment information on highly secure pages: Internet page secured by SSL v3 (Secure Socket Layer) 256 bits.

All communications between our website www.masqueinclusif.com and Paypal servers are controlled (authentication of actors) and encrypted to ensure confidentiality.

Payment data is encrypted using a powerful encryption protocol and is hosted in a clean room (highly secure computer room).

Each action is saved allowing a global traceability of credit/debit orders on a merchant account.

Customer service

From Monday to Friday from 9 a.m. to 5 p.m. , we remain at your disposal at +33 6 23 55 93 54 or by email at commande@masqueinclusif.com

SECURE PAYMENTS

The management of our online payments is 100% Secure with Stripe .

FREE SHIPPING

From 49 € of purchase in France and in Europe.

FAST SHIPPING

We ship the same day all orders placed before 2 p.m. from Monday to Friday.

English
English