Important information

We have various important information to communicate to you, which is why we centralize this information in this page.

1 Year Celebration: Free Accessories
Shipping Times
Size Guide
Customers in Switzerland: order directly in Switzerland

1 Year Celebration: Free Accessories
Inclusive® Mask is celebrating its first year and we are preparing some surprises for you. Last week, shipping costs were offered. This week, from Monday 19/04 to 23/04, we offer you a protective bag and a set of 10 elastic clamps for the minimum purchase of 5 masks size S or M (whatever the color, the model)! The offer applies automatically at checkout (for size XS, the offer will apply from 7 masks).

Shipping times:
For several months, we are delighted to be able to ship the orders to you on the same day as they were placed before 2pm from Monday to Friday!
In terms of delivery times, according to the carrier, it takes about 48 hours.

Size Guide:
Want to order an Inclusive® Mask but don’t know if you need to go for size S or size M?
The answer is in the next few lines.

First of all, if you’ve been following us from the beginning, that is to say since the launch of production in July 2020 and you placed a mask order between July 2020 and October 2020, you have ordered the size M mask.
Since the end of October 2020, we offer the size S. This size is suitable for (pre)adolescents from 11 years but also for adults with a fine face (not to "breed" the product).

Although size M is suitable for all adults, some of them have a fairly thin face, which is why we recommend size S.

The difference between size S and size M is in the chin strap which will be narrower (size S).

To find out what size you need, we invite you to measure the distance between your lobe and the middle of the chin.

If the distance is less or equal to 12 cm, we recommend choosing size S.
If the distance is greater than 12 cm, we recommend choosing the size M.

If you have any questions, please do not hesitate to contact us at or via the contact form by clicking here.

Customers in Switzerland: order directly in Switzerland
We have many Swiss customers and in order to better serve you, we are delighted to announce that we officially have a distributor in Switzerland!
If you would like to order a white elastic mask in size XS, S or M, we invite you to order directly from the shipping times are short and the shipping costs are reduced.

Showroom in Toulouse
If you live in Toulouse and its surroundings, come and see us in our showroom located at 58 Bis Chemin du Chapitre, 31100 Toulouse. You will see a blue flame in the distance. We will be delighted to welcome you from Monday to Friday, from 09:00 to 12:30 and from 13:45 to 15:45.
You can also order online and pick up your order directly from our showroom.

Thank you for your support!

With gratitude,
The Inclusive® Mask Team

Customer service

From Monday to Friday from 9 a.m. to 5 p.m. , we remain at your disposal at +33 6 23 55 93 54 or by email at


The management of our online payments is 100% Secure with Stripe .


From 49 € of purchase in France and in Europe.


We ship the same day all orders placed before 2 p.m. from Monday to Friday.