Important information

We have various important information to communicate to you, which is why we centralize this information in this page.

  • 1. Free shipping
  • 2. Shipping Times
  • 3. Relay Point Delivery
  • 4. Method of payment
  • 5. Size Guide
  • 6. Customers in Switzerland: order directly in Switzerland
  • 7. Order greater than 100 pieces: preferential prices

1. Free shipping:

We are delighted to offer you the shipping costs from 145€ (around 20 masks)!

Offer valid in France and certain European countries (Germany, Luxembourg, Belgium, Netherlands, Italy, Portugal, Spain, Austria, Ireland, Czech Republic, Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia, Slovenia, Sweden, Switzerland).

2. Shipping times:

For all orders placed before 2 p.m. from Monday to Friday, packages are shipped the same day!Regarding delivery times, depending on the carrier, it takes around 48 hours.We offer the chronopost service if you want to receive your order (placed from Monday to Friday before 4 p.m.) the next day before 1 p.m.!

3. Delivery to a relay pick up

Good news ! For better flexibility in your personal organization, we have just implemented relay point delivery! All you have to do is enter your home address in the shopping cart and on the next page, choose "Colissimo relay points", make the payment then you can choose a relay point near your home! This option is valid in France and in Europe!

4. Method of Payment:

We accept the following payment methods:

  • Credit card
  • Paypal
  • Bank transfer
  • Administrative mandate (En France)
  • Bank check on request by email to

    5. Size Guide:

    Want to order an Inclusive Mask® (Masque Inclusif®) but don’t know if you need to go for size S or size M?

    The answer is in the next few lines.

    First of all, if you’ve been following us from the beginning, that is to say since the launch of production in July 2020 and you placed a mask order between July 2020 and October 2020, you have ordered the size M mask. Since the end of October 2020, we offer the size S. This size is suitable for (pre)adolescents from 11 years but also for adults with a fine face (not to "breed" the product).

    Although size M is suitable for all adults, some of them have a fairly thin face, which is why we recommend size S.

    The difference between size S and size M is in the chin strap which will be narrower (size S).

    To find out what size you need, we invite you to measure the distance between your lobe and the middle of the chin.

    • If the distance is less or equal to 12 cm, we recommend choosing size S.
    • If the distance is greater than 12 cm, we recommend choosing the size M.

    If you have any questions, please do not hesitate to contact us at or via the contact form by clicking here.

    6. Swiss customers: order directly in Switzerland

    We have many Swiss customers and in order to better serve you, we are delighted to announce that we officially have a distributor in Switzerland!
    If you would like to order a white elastic mask in size XS, S or M, we invite you to order directly from the shipping times are short and the shipping costs are reduced.

    7.Preferential and degressive tariffs for professionals

    Dear professionals, preferential and decreasing prices, very attractive are at your disposal from a quantity greater or equal to 100 masks (mix of sizes and colors possible).
    Request your quote by email at or by filling out the form by clicking here (you can see the catalog too).

    Do not hesitate to contact us at for any information.
    Thank you for your support!

    With gratitude,
    The Inclusive Mask® Team

    Customer service

    From Monday to Friday from 9 a.m. to 5 p.m. , we remain at your disposal at +33 6 23 55 93 54 or by email at


    The management of our online payments is 100% Secure with Stripe .


    From 20 masks purchased (Valid in France and Europe).


    We ship the same day all orders placed before 2 p.m. from Monday to Friday.